LIFTED EVENTS LLC — POLICIES & TERMS

By placing an order, booking a service, or submitting payment to Lifted Events LLC (“Lifted Events”), the customer acknowledges and agrees to the following Policies & Terms. These policies apply to purchases made through our website, invoices, custom proposals, and other approved payment methods.

BOOKING & PAYMENT

Payment is required according to the terms shown at checkout, on the applicable product listing, invoice, proposal, or contract.

An order is not considered confirmed until required payment has been received.

Custom quotes, proposals, and availability are not guaranteed until booking requirements have been completed.

Prices are subject to change prior to booking. Once an order is confirmed, the price of the purchased items or services will not change unless the customer requests modifications or additional services.

Additional products, upgrades, labor, travel, rentals, or services requested after booking may result in additional charges.

EVENT INFORMATION

Customers are responsible for providing complete and accurate information, including the event date, start time, venue or event address, guest count when applicable, contact information, and other requested event details.

Lifted Events is not responsible for delays, additional expenses, or inability to complete services caused by inaccurate or incomplete information provided by the customer.

The customer must notify Lifted Events as soon as possible of changes to the venue, event time, guest count, access time, setup requirements, or other important event details.

Changes are subject to availability and may result in additional charges.

POST-PURCHASE CONSULTATION

For applicable event orders, Lifted Events will contact the customer following purchase to confirm event details and schedule a consultation when needed.

The consultation may be used to finalize colors, design preferences, placement, logistics, timing, venue requirements, food selections, signage wording, and other applicable details.

The consultation does not guarantee unlimited changes to the original purchase. Requests that increase materials, labor, travel, rental requirements, scope, or services may require additional payment.

CANCELLATIONS, CHANGES & RESCHEDULING

Because Lifted Events provides custom, made-to-order, date-specific, and perishable products and services, all sales are final unless otherwise agreed to in writing.

Payments are nonrefundable and nontransferable except where specifically stated in a written contract or where Lifted Events determines otherwise.

Requests to change or reschedule an event are subject to availability and are not guaranteed.

If Lifted Events agrees to reschedule an order, additional costs may apply due to changes in pricing, materials, venue, travel, staffing, or event scope.

Custom materials, personalized items, food, florals, balloons, signage, and other items already purchased or produced for an event may not be refundable or transferable to a new date.

BALLOONS & EVENT DECOR

Balloon colors, sizes, arrangements, placement, and overall design may vary slightly from inspiration photographs, mockups, or digital representations.

Exact color matches cannot be guaranteed due to manufacturer differences, availability, lighting, photography, and screen displays.

Lifted Events reserves the right to make reasonable design substitutions when necessary while maintaining the overall style, color palette, and value of the purchased design.

Once balloons or décor have been installed and accepted at the event location, Lifted Events is not responsible for damage caused by guests, venue staff, weather, temperature, animals, children, moving or altering the display, or other circumstances outside our control.

DELIVERY, INSTALLATION & TEARDOWN

Delivery, installation, teardown, pickup, and travel requirements vary by product and service.

The applicable fulfillment method and charges are determined by the products, packages, and add-ons selected with the order.

Customers are responsible for purchasing any required delivery, installation, travel, teardown, or return-trip add-ons that are not already included with their selected product or package.

Unless otherwise stated, qualifying installed décor orders include the delivery and installation services described in the applicable product listing.

Travel outside the included service area may require an additional travel charge. Events outside published travel ranges may require a custom quote.

Parking fees, tolls, required permits, venue loading fees, unusual access requirements, excessive carrying distances, stairs, restricted loading times, or other unusual venue requirements may result in additional charges.

The customer is responsible for ensuring Lifted Events has adequate access and sufficient setup and teardown time.

CUSTOMER PICKUP & TRANSPORTATION

Products designated for customer pickup are available by appointment only.

Customers are responsible for arriving at the agreed pickup time and bringing a vehicle large enough to safely transport the order.

Lifted Events is not responsible for damage that occurs after a pickup item has been transferred to the customer, including damage caused by improper transportation, heat, cold, wind, vehicle size, handling, or installation.

If an order does not fit safely inside the customer’s vehicle, this does not constitute grounds for a refund.

Customer-installed décor must be installed according to any instructions provided by Lifted Events.

RENTALS

Unless specifically identified as a customer-kept item, all rental equipment remains the property of Lifted Events LLC.

Rental items may include backdrops, stands, frames, walls, linens, serving equipment, display pieces, machines, inflatables, décor structures, and other reusable equipment.

Customer-pickup rentals must generally be returned within 48 hours unless a different return time is listed with the product or agreed upon in writing.

Customers are responsible for rental equipment from the time it is received until it is returned to or retrieved by Lifted Events.

Charges may apply for lost, stolen, damaged, excessively soiled, improperly used, or late rental equipment.

Replacement charges may be assessed when an item cannot reasonably be cleaned or repaired.

OUTDOOR EVENTS & WEATHER

Outdoor installations are subject to weather and environmental conditions.

Heat, cold, wind, rain, humidity, direct sunlight, storms, and sudden weather changes can affect balloons, florals, signage, inflatables, backdrops, and other décor.

Lifted Events may modify, relocate, delay, or decline an installation when conditions create a safety concern or significant risk of damage.

The customer is responsible for obtaining venue approval and providing a suitable installation area.

Lifted Events cannot guarantee the longevity or appearance of balloons or décor installed outdoors.

Weather-related deterioration after installation is not considered a product defect.

INFLATABLES

Inflatable rentals must be used according to all safety instructions provided by Lifted Events.

Adult supervision is required whenever children are using an inflatable.

Customers are responsible for preventing unsafe use, overcrowding, climbing on exterior surfaces, sharp objects, food or drinks inside the inflatable, and other prohibited activity.

Inflatables may not be operated during unsafe weather conditions, including excessive wind, storms, lightning, or other conditions that make operation unsafe.

Lifted Events reserves the right to refuse or discontinue setup or operation when conditions are unsafe.

Customer-pickup inflatable rentals require the customer to properly install, anchor, operate, supervise, deflate, and return the equipment according to provided instructions.

CATERING & FOOD SERVICE

Final guest counts, menu selections, allergy information, and other requested catering details must be provided by the applicable deadline.

Unless otherwise stated, catering packages have a 20-guest minimum.

For catering products priced per person, the quantity purchased must equal the total guest count being served.

Food quantities are prepared based on the purchased guest count and package description. Lifted Events does not guarantee unlimited portions or leftovers.

Customers are responsible for notifying Lifted Events of known food allergies or dietary restrictions before the event.

While reasonable precautions may be taken, Lifted Events cannot guarantee an allergen-free environment or eliminate the possibility of cross-contact.

For customer pickup or unattended food service, the customer assumes responsibility for maintaining safe food temperatures, storage, handling, and service after the food has been transferred to them.

Menu items and ingredients may be substituted when necessary due to product availability, provided the substitution is reasonably comparable.

ALCOHOL & BEVERAGE SERVICE

Where beverage service is purchased, quantities and included equipment are determined by the selected package.

Reusable beverage dispensers, tubs, containers, or other equipment remain the property of Lifted Events unless otherwise stated.

For applicable drop-off beverage services, a refundable equipment deposit may be required. Equipment must be emptied and returned within the stated timeframe in reusable condition to qualify for return of the deposit.

Customers should not wash or sanitize Lifted Events beverage equipment unless specifically instructed to do so.

Lifted Events does not provide or serve alcoholic beverages unless specifically included in a written agreement and permitted by applicable law and venue rules.

DESIGN, CUSTOMIZATION & SUBSTITUTIONS

Custom designs are created based on the information and preferences provided by the customer.

Inspiration photographs are used as design references only. Exact replication is not guaranteed.

Availability of balloons, florals, food, décor materials, signage materials, rentals, and other products may change.

Lifted Events may make reasonable substitutions of equal or greater value when necessary while maintaining the intended overall design or service.

VENUE APPROVAL & PROPERTY

The customer is responsible for obtaining permission from the venue or property owner for installations, balloons, adhesives, hanging materials, inflatables, catering equipment, signage, backdrops, and other services purchased.

The customer must inform Lifted Events of venue restrictions before installation.

Lifted Events will use reasonable care when installing décor and equipment but is not responsible for damage resulting from undisclosed venue conditions, pre-existing damage, venue-required installation methods, or customer/guest interference with installed items.

PHOTOGRAPHY & MARKETING

Lifted Events may photograph or record completed décor, food displays, installations, rentals, and event setups for portfolio, website, advertising, and social-media purposes.

We will make reasonable efforts to focus on our work rather than event guests.

Customers who do not want their event setup photographed or used for marketing should notify Lifted Events in writing before the event.

LIMITATION OF LIABILITY

Lifted Events will make reasonable efforts to provide products and services as described in the customer’s confirmed order.

Lifted Events is not responsible for circumstances outside its reasonable control, including venue restrictions, guest interference, weather, power outages, road closures, vendor actions, building access issues, equipment supplied by third parties, or other unforeseen circumstances.

To the extent permitted by law, Lifted Events LLC’s liability relating to an order will not exceed the amount paid to Lifted Events for the affected product or service.

FORCE MAJEURE

Lifted Events is not liable for failure or delay in performance caused by circumstances beyond its reasonable control, including severe weather, natural disasters, government restrictions, road closures, emergencies, widespread power or utility failures, venue closures, or other extraordinary events.

When reasonably possible, Lifted Events will work with the customer to determine an appropriate solution based on the circumstances and services involved.

REFUNDS & REMEDIES

Custom, personalized, perishable, made-to-order, rental, and date-specific products and services are nonrefundable except as specifically stated in these terms or agreed to in writing.

If Lifted Events is unable to fulfill an affected product or service due to circumstances within its control, Lifted Events may determine the appropriate remedy, which may include a reasonable substitution, replacement, rescheduling, account credit, or refund of the affected portion of the order.

AGREEMENT TO TERMS

By checking the agreement box during checkout and completing a purchase, the customer confirms that they have reviewed and agree to Lifted Events LLC’s Policies & Terms.

These Policies & Terms, together with the customer’s order, applicable product descriptions, selected options and add-ons, and any written contract or proposal provided by Lifted Events, constitute the terms applicable to the purchase.

If a separately signed written contract contains terms that conflict with these general website policies, the terms of the signed contract control for that specific event.

Last Updated: September 8, 2026