Your Questions, Answered
-
Many of our most popular services, packages, rentals, catering options and add-ons can be purchased directly through our website. Choose your items, complete the requested event information and check out online.
For custom events, large installations, weddings, corporate events or anything you don’t see listed, submit an inquiry and we’ll help build the right package for you.
-
We’ll review your order and contact you to confirm your event details. For applicable orders, we’ll schedule a post-purchase consultation to finalize details such as colors, design, placement, timing, venue logistics, menu selections and other customization.
Your consultation is where we fine-tune what you’ve already purchased. If you decide to add services, increase quantities or make changes that affect materials, labor, travel or rentals, additional charges may apply.
-
As early as possible! Availability depends on your event date, the services needed and our existing event schedule. Popular weekends and larger events may book well in advance.
If your event is coming up soon, don’t assume it’s too late—submit an inquiry and we’ll let you know what we can accommodate.
-
Professional installed balloon and décor events have a $500 minimum total order unless otherwise stated. You may combine qualifying décor, balloons, backdrops, signage, centerpieces and other event items to reach the minimum.
Many pickup items can be purchased below the $500 minimum because they do not require on-site installation.
Catering packages generally have a 20-guest minimum unless otherwise stated in the product description.
-
Yes. Many products and rentals are available for pickup by appointment in Basehor, Kansas. Pickup eligibility is listed in the individual product description.
Customers are responsible for bringing an appropriately sized vehicle and safely transporting pickup items. Rental items must be returned according to the product’s return requirements.
-
Yes. Delivery, professional installation, teardown and equipment retrieval are available or included depending on the product or package you purchase.
Qualifying $500+ installed balloon and décor orders include professional delivery and installation within the service area stated in the applicable product listing. Some rentals and services require a return trip for teardown or equipment retrieval.
Always review the individual product description and applicable add-ons so you know exactly what is included with your order.
-
Lifted Events is based in Basehor, Kansas and serves the Kansas City area and surrounding communities.
Travel within the included service area is covered when stated in the applicable product or package. Events farther from Basehor may require a travel add-on based on distance and whether a return trip is required. Events 51+ miles away may require a custom quote.
-
Absolutely. Standard balloon décor includes the number of colors specified in the product description, and you’ll provide your color preferences when ordering.
Premium, chrome, metallic and specialty colors may require an upgrade. Exact shades are subject to manufacturer availability, and we’ll finalize your palette with you when needed.
-
We love inspiration photos! They help us understand the look, colors and overall style you’re drawn to. We don’t guarantee an exact replica of another artist’s work, but we’ll use your inspiration to create a custom Lifted Events design for your event.
-
Yes. We can coordinate balloons, signage, décor, florals and other design elements with your event theme or color palette. We also offer branded event décor for corporate events, grand openings, trade shows and other business events.
-
Usually, yes, as long as we have availability and enough time to accommodate the change. Additional balloons, signage, centerpieces, catering, rentals or other services may be added after booking when available.
Changes that increase materials, labor, staffing, travel or rental requirements will result in additional charges.
-
Yes. The website is designed so you can build many events by combining services and add-ons, but not every event fits neatly into a shopping cart.
If you’re planning a wedding, large celebration, corporate event or a more involved setup, submit an inquiry. We can combine décor, balloons, catering, rentals, coordination and other Lifted Events services into a custom proposal.
-
Yes. Lifted Events offers event and wedding coordination services for clients who need help managing setup, timelines, vendors, event flow and other day-of logistics. Available coordination options and scope vary by event. See our coordination services or submit an inquiry for a custom event.
-
Yes. Lifted Events offers catering for parties, weddings, corporate events and other gatherings. Many menus are priced per person with a 20-guest minimum.
When ordering a per-person catering package online, your cart quantity should equal the number of guests being served. For example, if you’re feeding 35 guests, select a quantity of 35.
Pickup, drop-off setup and styled catering service options vary by package and are explained in the applicable product listing.
-
Please tell us about known allergies or dietary restrictions when ordering. We will discuss reasonable accommodations when possible, but we cannot guarantee an allergen-free environment or eliminate the possibility of cross-contact.
-
No. Lifted Events does not offer seafood catering.
-
Yes. We offer a variety of event rentals and styling pieces. Availability depends on your date and the specific items requested. Unless an item is specifically listed as customer-kept, rental equipment remains the property of Lifted Events and must be returned or retrieved according to the applicable rental terms.
-
Yes. Select backdrops are available as standalone rentals. Depending on the backdrop, you may choose customer pickup and return or add professional delivery, setup and pickup. Check the individual product listing for available options.
-
Please ask before attaching anything to Lifted Events rental equipment. Balloon décor attached to our inflatables must be installed by Lifted Events. Grab & Go or customer-installed balloon garlands may not be attached to Lifted Events inflatables.
-
Outdoor installations are possible when conditions and the selected product allow, but weather affects balloons, décor and inflatables. Heat, cold, wind, rain, humidity and direct sunlight can change how décor looks or how long it lasts.
Safety comes first. We may modify, relocate, delay or decline an outdoor installation if conditions are unsafe or create a significant risk of damage. Outdoor décor longevity cannot be guaranteed.
-
Because our products and services are custom, made-to-order, date-specific and often perishable, all sales are final unless otherwise agreed to in writing.
Rescheduling requests are subject to availability. Please review our Policies & Terms for complete cancellation, rescheduling and refund information before purchasing.
-
Custom, personalized, perishable, made-to-order, rental and date-specific products and services are generally nonrefundable. Please review our Policies & Terms before completing your purchase for full details.
-
Yes. Customers are responsible for making sure the venue allows the products and installation methods being purchased. This is especially important for balloons, hanging décor, adhesives, backdrops, inflatables, catering equipment and anything attached to venue property.
If your venue has specific setup rules, access times, loading requirements or restrictions, please let us know before your event.
-
Absolutely. That’s what the inquiry form is for. Tell us about your event, date, venue, guest count, budget and what you’re envisioning. You don’t need to have every detail figured out before contacting us.
Lifted Events can help with everything from one statement piece to balloons, décor, catering, rentals and coordination for the entire event.